FAQs

Frequently Asked Questions

Need to know the answer to a burning question?
Check below and if you can't find what it is you are looking for, Contact Us and let's chat...

You can contact us by email, telephone, or post. 

  • e: sales@piggyprint.com
  • t: 01484 555 627
  • Our Address: piggyPrint.com, PO Box 110, Huddersfield, HD7 9AS.
  • Fill in our Contact Us form: HERE.

We open as follows:

  • By Telephone: Monday to Friday 09:00hrs until 17:00hrs
  • By Email: You can email us ANYTIME, We will respond promptly, usually on the same day. There is no need to send follow-up e-mails. (If no response is received within 48hrs, please use our 24 hour automated telephone number below to arrange an urgent callback).
  • By Contact Us Form: You can send us a message 24 hours a day! - We will respond promptly, usually on the same day and always within one business day.
  • By Post: If you choose to write to us, we will aim to respond within 48 hours of receipt. We will usually repond by telephone, unless you have not supplied a contact number, in which case we will write to you and post the response using 1st class post, within 48 hours of recieving your letter/correspondence.

We do not open on UK Public and Bank Holidays. We do not class these days as 'Working Days'.

I want to send you a file to print - how do set it up?
We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to know.

How do I get help with placing an order?
You should find everything you need to know right here. If you can't find what you're looking for, please contact us and we'll do our best.

What happens after I place an order?
If you're using one of our designs, we will start printing as soon as you checkout. If you've uploaded your own file for print, we'll check it and let you know if it has passed our preflighting, whether you need to make changes, or we will ask you, if you'd like us to fix it for you. After that our process is almost totally automated, for reliable and robust service.

I'm in a rush - can you help me out?
Sure. Choose our "Priority Service" - for a small premium, your order will be produced with the fastest turnaround. That's guaranteed as part of our service. If you need it even quicker, many of our most popular items are available with same day despatch. Just choose one of our great designs and checkout before 10am on any working day, and we'll despatch your order on the very same day.

Can you check my files for me?
When you upload your files, we'll run automatic preflighting with our FileCheck service. We'll let you know if we find any issues. If we do, we'll ask you to correct them yourself, or we'll can usually offer a service to 'Make your File Work' for a one-off fee of £10.00+VAT.

I'm stuck! What should I do?
Don't panic. Calm down. Have a look at the information here, or contact us and we will do our best to help you out.

What types of files can I use?
If you're uploading a file for print, please follow our File Supply Guide and send us a print ready PDF file, or JPG.

How do I change my order?
Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice, quoting your order number, or reference.

How do I check my order status?
"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to.

What if I'm not happy with my order?
Please contact us quickly and let us know what's up. We'll do our best to put things right.

What happens if my order is late?
Whatever your deadline, we'll help you meet it. Choose our Priority Service for quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Whatever you buy, it's all backed by our Delivery Promise. In the unlikely event that part of your order isn't despatched on time we'll provide a credit of 20% of the items full value for each day that we're late in despatching. This credit can be redeemed off your next order. Your order will be delivered by our preferred partners DHL. They publish on-time performance of 99%, so if "1 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.

How do I update my details?
Click "Sign in" at the top to access to your account, then click "Your Details". You'll be able to change your name, address and contact details. Visit "Settings" to change your username or password, or to update your preferences on how we contact you.

I've forgotten my password, how do I get a reminder?
Don't worry, it happens to us all. Click "Sign in" at the top. When you get to the Sign In screen, look for the link "Did you forget your password? Click here for help." Follow the link, then enter your email address and we'll send you a new password in a few minutes.

Why do I have to register?
We hope you'll have a long and happy relationship with Flyerzone. We ask you to register so that we can keep all your designs and files in a safe password-protected area. That means other people won't have access to designs you create, or your order history.

How do I create an account?
Simply click "Register" at the top of the screen. We only need you're a few details and you're done. Once you register, you'll be able to order and upload your pictures and documents to your Files & Images folder.

There's something wrong with my order, what do I do?
We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We'll do our best to resolve it to your satisfaction.

Can I cancel my order?
Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, it's not possible to cancel your order once your order has started to be printed.

I've noticed a mistake can I change my order?
Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proof-reading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.

 

Please Contact Us and we will try our best to help.

Can’t find what you are looking for?

e: sales@piggyprint.com, or t: 01484 555 627
 

Contact Us!